Account Deletion

Casty users can request deletion of their account and associated data from this page or directly in the Casty app.

How to delete your account in the app

• Open the Casty app.
• Go to Profile.
• Open Account settings.
• Tap Delete account and confirm the deletion prompt.

How to request deletion without app access

If you cannot access the app, submit the account deletion request form on this page using the email address linked to your Casty account. We may ask you to verify ownership of the account before processing the request. Verified requests are processed within 30 days.

Data deleted from active systems

• Account and authentication data, including your sign-in account.
• Profile and personal information, including name, date of birth or age, city, phone number, language, and profile preferences.
• Portfolio data, including bio, physical attributes, skills, social links, public handle history, and uploaded portfolio images.
• Casting data linked to your account, including role applications, attendance check-in/check-out events, OTP records, saved roles, and reviews.
• Device and notification preferences linked to your account.

Data we may keep temporarily or where required

After deletion, data may remain in encrypted backups, security logs, or diagnostic logs for up to 30 days before being removed through normal retention cycles.

We may keep limited records for longer only where required for legal, security, fraud prevention, dispute resolution, tax, compliance, or lawful request purposes.